Once you have successfully purchased World Creator, you will receive an email from us containing your personal login details (username/password). You will need these to log into our customer portal via our website, where you can manage your profile and seats and download the World Creator application, samples and materials.


IMPORTANT

Please DO NOT share your login details with anyone else as you are fully responsible for any actions taken by others using your login details.


The next step is to log in to your account:


  • Navigate to the login page


  • Enter your username and password (check the email we sent you after your purchase)
  • Click on LOGIN


If you have lost or forgotten your password, you can request it by clicking the Forgot Password link. If you are a registered customer, your password will be emailed to you.

Once you have successfully logged in, you will see the portal together with the section buttons:



Let's go through each section so you know what they're for.



TABLE OF CONTENTS



Section: Dashboard

This is the first section you will see after successfully logging in. Here you will find some basic information about the Customer Portal itself.

When you log in to the Customer Portal, the system detects whether you are a World Creator Account Manager or a World Creator User. A manager has complete control over all the World Creator licenses they own. A manager can assign users, purchase new seats, renew maintenance plans and subscriptions, and more.

A User is someone who has been assigned a seat by the Manager. In essence, the user has a temporary license to use World Creator. However, both can log in to download and install World Creator, as well as all World Creator Bridge Tools and materials.



IMPORTANT

An Assigned User can log in to the Customer Portal in the same way as a Manager. The difference is that an Assigned User cannot purchase additional seats, extend maintenance plans, cancel or reinstate subscriptions, or do anything else that affects their assignment.


After your purchase, the system creates an account and seat for you and sends you your login details to your email. The first step you need to take before using World Creator is to assign a user to an empty (unassigned) seat. This is because the World Creator application is activated using the login details of a user assigned to a seat. Your initial login details, which give you full access to the Customer Portal, are not used when activating World Creator. They will only be used to manage your World Creator account via the Customer Portal.


Let us give you some examples of possible scenarios why we use such a system:

  • A company buys 3 World Creator licenses in total and the company's software administrator assigns 3 licenses to 3 employees. After a while, one of the employees leaves the team. The administrator can now delete the seat assignment for that employee and reassign it to another employee.

  • A university has purchased a total of 20 World Creator licenses and the university software administrator assigns 20 licenses to 20 students. After a while, 4 students leave the class. The administrator can now delete the seat assignments for these 4 students and reassign them to another student (even a different class).


As you can see, the new customer portal gives companies, educational institutions and individuals all the freedom they need to manage their World Creator seats/licenses.


IMPORTANT

Due to our security policy, neither an account manager nor a user can create a personal password. Passwords are generated by our system. However, you can request a new password by writing to 
support@bitethebytes.com - but please be aware that we will give you another random password generated by our system. Individual passwords are not supported!




Section: Seats

This section shows the number of World Creator seats (licenses) you own. The Account Manager will see all seats listed, while the user will only see their own seat.


INFORMATION

Only the Account Manager can assign seats, cancel subscriptions or add new seats to the active account.


 

Typically, the very first step after purchasing World Creator, is, to assign a free seat to a user. For example, if you are an individual who purchased World Creator, you need to assign a free seat (license) to yourself. To do so, go to SEATS in the customer portal, select the free seat (which is marked as unassigned) and click on ASSIGN. 


Next, a popup opens up, where you must enter a valid email address and click on SUBMIT.



The seats email and password is used to activate World Creator. Do not use your manager login credentials to activate World Creator. Those are only used to login to the customer portal


IMPORTANT

Once you have assigned a seat, you must use the seats email and password to activate World Creator.




Section: World Creator

The Download App section allows you to download the World Creator application installer. 

There are two different types to choose from:


  • LATEST
    Lists the latest World Creator versions for the current year (2022 here). The most recent is also highlighted.


  • LEGACY
    View previous versions of World Creator (World Creator 1, World Creator 2, World Creator 2022, and more). If you are eligible to download, you can find all previous versions of World Creator here.

     



Section: Bridge Tools


The Bridge Tools are helper plugins for specific applications that allow you to quickly transfer a terrain from the World Creator application to another application (e.g. Unity, Unreal, Blender, Cinema 4D, Houdini - more to come).

Here is an example of what the Blender Bridge download looks like:





Section: Assets


This section contains fantastic PBR material that you can use in your projects - royalty-free. When you purchase World Creator, you get access to 138 high-quality material packages.





Section: Support Request

If you get stuck with World Creator in any way, please feel free to contact our official support by creating a support ticket. You can do this either by using the support widget on our website (red button in the bottom right corner that says SUPPORT) or by clicking on SUPPORT REQUEST in the Customer Portal. This will redirect you to our Freshdesk Portal:






Section: Feature Request

If you are missing a feature in World Creator, please feel free to submit a feature request:






Section: Bug Report

In this section, you can help us by sending us information about bugs you have found in World Creator. The more detail you can provide, the better we can fix the problem.



Next: Installing World Creator